INDIE Policies

PRODUCT POLICIES

INDIE is dedicated to curating the best in Canadian eco-luxe beauty products. We are not medical professionals, and do not make health claims or offer any form of medical advice. Our products follow the strict Canadian Advertising standards policies, and do not claim to cure any ailments, existing conditions etc. Should you need medical advice, or have a reaction to any of our INDIE products please seek medical attention from a registered healthcare practitioner. Our descriptions and benefits are made to be cosmetic in nature, and are not to be misconstrued as health claims.

SHIPPING POLICY

Indie Apothecary and its business partners use only the most reliable shipping options available. Your purchase will be shipped out within 48 hours, using ground Canada Post service with regular $10 shipping, and within 24 hours, using express Canada Post shipping with the Express $20 shipping.

We know that from time to time things happen when packages are en route to their new owners. INDIE is not liable for lost or stolen packages. Canada Post insurance does not apply to broken glass bottles and products.

Should you want to discuss a damaged item during shipment, please email hello@indieapothecary.com with pictures of the damaged package, and of the items inside. We deal with these issues on a case by case basis, and do not guarantee that we will cover the cost of items broken in transit.

RETURN POLICY

We understand that sometimes you may receive something that you may not be completely satisfied with. We offer you 30 days to communicate with us, and we will ensure that you are satisfied. 

PRIVACY POLICY

We are committed to protecting all personal information that is shared during the transaction. We have a visible opt-in/opt-out policy for all email and marketing communications, and will only contact you if you have given your explicit informed consent. Should you have any questions about our privacy policy please do not hesitate to reach out to us.